If a password is forgotten or lost, it can be reset by selecting the Forgot your password? option from the login screen. The username or email address for the account is requested to begin the password reset process.

If the member has not set a secret question, an email containing a password reset link is automatically sent to the member's email address. Selecting the link allows the member to choose a new password. If a secret question has been set, they will be given the option of receiving the email or answering their question.

After answering their secret question correctly, a member may choose a new password. The password takes effect and can be used to login immediately.